Terms of Service

Welcome to Ghalii.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service, our Privacy Policy, and any other policies published on our website, including our Returns & Exchanges Policy.

Please read these terms carefully before using the website or placing any order.

1. Website Use

You agree to use the Ghalii website only for lawful purposes and in a way that does not harm the website, our business, our customers, or any other party.

When creating an account or placing an order, you must provide accurate and complete information, including your name, phone number, email address, billing address, delivery address, and any other information requested.

You are responsible for keeping your account information secure and for any activity carried out through your account.

2. Product Information

We do our best to provide clear and accurate information about each product, including the product name, description, specifications, images, available options, and any other details shown on the product page.

Before placing an order, you are responsible for reviewing the product page and checking all available information and options.

Product colors, appearance, or some visual details may vary slightly depending on the screen, device, settings, and lighting conditions.

Product information, images, descriptions, specifications, or availability may be updated or changed when necessary.

Some products may be available in limited quantities or may become unavailable without prior notice.

3. Customer Acknowledgment and Agreement

Before completing your purchase, please carefully review the product page and your order details.

By placing an order, you confirm that you have reviewed and agreed to the information shown on the product page for the product you selected, including, depending on the nature of the product:

• Product name and description.

• Product images.

• Available specifications and details.

• Size, color, type, model, or any other options you selected.

• Requested quantity.

• Product price.

• Shipping and delivery information.

• Any product-specific terms or notes shown on the website.

• Any return or exchange conditions applicable to the product.

Your order will be processed based on the information and selections you made during the purchase process.

If you notice an incorrect selection or any error in your order details after placing the order, please contact us as soon as possible. We may not be able to modify or cancel the order after it has been confirmed or preparation has started.

4. Orders

When you place an order through Ghalii, you are submitting a request to purchase the products you selected.

An order is not considered finally accepted or confirmed until Ghalii confirms and processes the order and receives the required payment, where applicable.

Ghalii reserves the right to accept, reject, limit, or cancel any order when necessary, including situations involving product availability, pricing errors, incorrect information, payment issues, suspected misuse of the website, or other circumstances affecting the order.

If we need to modify or cancel an order, we will make reasonable efforts to contact you using the contact information you provided when placing the order.

Please review your order carefully before completing your purchase, as it may not be possible to cancel or modify an order after it has been confirmed or processing has started.

5. Prices and Payment Methods

Product prices are displayed on the website at the time of purchase.

Prices, discounts, offers, and promotional campaigns may change at any time.

The price applied to your order will be the price displayed at the time the order is placed and confirmed, unless otherwise stated.

Additional costs or fees may be added to the total order amount depending on the nature of the order, the delivery location and information, the shipping method, and any services requested, if applicable. Such costs will be calculated and shown to the customer when applicable before completing the purchase or as displayed during the checkout process.

You agree to provide accurate and up-to-date information when using any payment method or providing billing information.

By completing a purchase, you confirm that you have the right to use the selected payment method and agree to pay all amounts and fees due in connection with your order.

6. Pricing and Information Errors

We do our best to keep the information on our website accurate, but unintended errors may sometimes occur, including errors in product descriptions, prices, discounts, product availability, shipping information, or other details.

If an error is discovered, we reserve the right to correct the information, update the order, or cancel the order affected by the error when necessary.

If an order is canceled because of an information error, we will make reasonable efforts to notify you and, where applicable, refund any amount paid for the canceled order.

7. Shipping and Delivery

We work to prepare and ship orders as quickly as reasonably possible.

Delivery times shown on the website are estimates and may vary depending on the delivery address, shipping company, weather, holidays, customs, operational conditions, or other circumstances outside Ghalii’s control.

Delays caused by the shipping company, customs, unexpected circumstances, or reasons reasonably outside Ghalii’s control do not automatically mean that the order will be canceled or that Ghalii will be responsible for the delay.

Please make sure that your delivery address, phone number, and contact information are correct before completing your order.

8. Returns & Exchanges

Returns and exchanges are subject to Ghalii’s Returns & Exchanges Policy.

Return and exchange conditions may vary from one product to another.

By placing an order, you confirm that you have reviewed and agreed to the Returns & Exchanges Policy applicable to your order.

Nothing in these terms is intended to remove or restrict any mandatory legal rights of consumers that cannot legally be excluded.

9. Product Condition for Returns & Exchanges

When a return or exchange is available, the product may be required to be returned in the condition specified in the Returns & Exchanges Policy.

This may include returning the original packaging, accessories, documents, warranty cards, invoice, labels, and any other items included with the order.

Damage caused by misuse, improper handling, modification, alteration, missing parts, or any damage caused by the customer may affect a return or exchange request, subject to applicable law.

For certain high-value products, Ghalii may record product identification details, serial numbers, packaging details, or the product’s condition before shipping.

These details may be used to verify that the returned product is the same product that was originally sent and to protect both the customer and Ghalii from errors, damage, or product substitution.

10. Order Cancellation

If you wish to cancel an order, please contact Ghalii as soon as possible.

Cancellation requests are not guaranteed, and it may not be possible to cancel an order after it has been confirmed, prepared, packaged, or shipped.

If the order has already been shipped, it will be handled according to the applicable Returns & Exchanges Policy and any mandatory legal rights that apply.

11. Customer Responsibility for Provided Information

You are responsible for providing accurate information when placing an order.

This includes:

• Full name.

• Phone number.

• Email address.

• Delivery address.

• Selected product.

• Quantity.

• Size, color, model, or any other options.

• Payment information, where applicable.

Ghalii is not responsible for problems directly resulting from incorrect or incomplete information provided by the customer.

If we contact you regarding an order and cannot reach you because the contact information provided is incorrect or unavailable, this may affect the processing or delivery of your order.

12. Personal Use

Products purchased through Ghalii are intended for personal or household use unless otherwise agreed.

Products may not be purchased for unauthorized resale, commercial distribution, unauthorized export, or any purpose that violates applicable law.

13. Website Content and Intellectual Property

All content available on the Ghalii website, including the brand name, logo, text, product images, graphics, designs, videos, descriptions, and any other materials, is owned by Ghalii or the respective rights holders and is protected by applicable intellectual property laws.

You may use the website for personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use the website content, brand, images, or any other materials without prior written permission from Ghalii.

14. Customer Reviews and Content

If you voluntarily submit a review, comment, suggestion, photo, video, personal experience, or any other content to Ghalii, you confirm that you have the right to provide that content and that it does not violate the rights of any other person.

By submitting such content, you grant Ghalii the right to use, repost, modify, edit, display, and share it for purposes related to our business, website, marketing, or services, to the extent permitted by law.

We may refuse or remove any content that we believe is unlawful, misleading, offensive, inappropriate, violates these terms, or infringes the rights of others.

15. Prohibited Uses

You may not use the website to:

• Violate any law or regulation.

• Provide false or misleading information.

• Impersonate another person or entity.

• Attempt to damage or disrupt the website.

• Upload viruses, malicious code, or harmful software.

• Attempt unauthorized access to our systems.

• Copy or misuse website content.

• Collect or extract data from the website without authorization.

• Abuse, threaten, or harass our employees, customers, or website users.

• Carry out fraudulent or unauthorized activities.

We may suspend, restrict, or terminate access to the website or an account if we have reasonable grounds to believe that these terms have been violated.

16. Third-Party Services and Links

Our website may use certain services provided by third parties or contain links to other websites.

These third parties and websites may have their own terms of use and privacy policies.

Ghalii does not control third-party websites or services and is not responsible for their content, availability, policies, products, or services.

If you choose to use a third-party service or visit a website operated by another party, you do so according to that party’s terms and policies.

17. Shopify

The Ghalii online store is powered by Shopify, which provides the technology and infrastructure needed to operate the online store.

The sale and purchase of products take place directly between you and Ghalii.

Shopify provides the platform that helps us operate the website and related services, but Shopify is not the seller of products purchased from Ghalii.

18. Privacy

Your personal information is handled according to Ghalii’s Privacy Policy.

By using the website or placing an order, you confirm that you have reviewed the applicable privacy information.

Because the store operates using Shopify and we may work with other service providers, some data may be processed by third parties when necessary to operate the website, process payments, fulfill orders, provide delivery services, provide customer support, or provide other services.

19. Website Availability

We do our best to keep the Ghalii website operating properly, but we do not guarantee that the website will always be available, uninterrupted, or completely free from technical issues or errors.

We may suspend, update, modify, or restrict parts of the website when necessary for maintenance, security, technical, or operational reasons.

20. Disclaimer

We make reasonable efforts to provide accurate and useful information on our website.

However, we do not guarantee that all information will always be accurate, up to date, complete, or free from errors.

Except where otherwise required by law, the website and its services are provided as they are and as available at the time of use.

Nothing in these terms is intended to remove or restrict any consumer right or protection that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Ghalii and its service providers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services.

This may include losses related to business interruption, loss of data, revenue, or other indirect losses.

Nothing in these terms is intended to limit any liability that cannot legally be limited.

22. Customer Responsibility for Violations

To the extent permitted by law, you agree to be responsible for losses, claims, damages, or expenses resulting from your violation of these terms, misuse of the website, violation of the law, or infringement of another person’s rights.

23. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The latest version of these terms will always be available on this page.

If material changes are made, we will notify you when required by applicable law.

Your continued use of the website after changes become effective constitutes your acceptance of the updated terms, to the extent permitted by law.

24. Entire Agreement

These terms, together with the Privacy Policy, Returns & Exchanges Policy, and any other policies or terms clearly published on the website, form the agreement governing your use of Ghalii’s services.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

25. Governing Law

These terms are governed by and interpreted according to the applicable laws and regulations governing Ghalii and its business, while taking into account any mandatory consumer rights or protections that apply to you.

26. Final Customer Acknowledgment

By using the Ghalii website or placing an order, you confirm that:

• You have read and understood these Terms of Service.

• You have reviewed the information provided on the product page of the product you selected.

• You have reviewed the product, options, quantity, and order details before completing your purchase.

• You understand that the product’s appearance or colors may vary slightly depending on your device or screen.

• You understand that product availability, prices, offers, and certain website information may change.

• You have reviewed and agreed to the applicable Returns & Exchanges Policy.

• You have reviewed and agreed to the Privacy Policy.

• You have provided accurate and complete information when placing your order.

• You understand that submitting an order does not mean that the order is finally accepted until Ghalii confirms it.

• You agree that your use of the website and purchases from Ghalii are subject to these terms and the other applicable policies published on the website.

By completing your order, you confirm that you have reviewed and agreed to the information and terms applicable to your purchase.