Returns & Exchanges Policy

At Ghalii, we want you to receive your order exactly as expected. If there is any problem with your order, we’re here to help and find the right solution.

Perfumes

Because of the nature of perfumes, we do not accept returns or exchanges because of a change of mind or personal preference about the scent.

If your perfume arrives damaged, defective, incorrect, or different from the product details, please contact Ghalii as soon as possible. We will review the issue and help you with the right solution.

Watches & Glasses

For watches and glasses, you can request a return or exchange within 10 days of receiving your order, as long as:

• The product is in the same condition as when you received it.

• The product has not been used, worn, damaged, or changed in any way.

• The original packaging is included and in good condition.

• All original accessories, documents, warranty cards, and other included items are returned.

• You have the original invoice or proof of purchase.

If the product is in perfect condition and you want to return it because you changed your mind or for a personal reason, you may be responsible for the return and shipping costs, according to our policy and applicable law.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong product, please contact Ghalii and send us your order details and any photos or videos we may need.

If the problem is our responsibility, you will not have to pay for the costs caused by the problem. Depending on the case, we may offer a replacement or another suitable solution.

Product Condition

Returned products must be in their original condition.

Damage caused by misuse, improper handling, changes, or missing accessories may affect your return or exchange request.

High-Value Products

For some high-value products, we may record the serial number, product details, and condition before shipping.

This helps us confirm the exact product we sent and protects both you and Ghalii if there is a problem with the returned item.

Review Process

Every return or exchange request is reviewed before it is approved.

We may ask for photos, videos, order details, or other information to understand the issue and make the right decision.

Important

Please keep your original invoice, packaging, accessories, warranty documents, and any other items that came with your order. They may be needed if you request a return or exchange.

If the product is in perfect condition and you want to return it because you changed your mind or for a personal reason, you may be responsible for the return and shipping costs.

At Ghalii, we believe trust is built by how we treat you when things don’t go as expected.

You’re part of the Ghalii journey, and we’re committed to making your experience clear, fair, and comfortable.