Shipping policy

Shipping Policy

At Ghalii Store, we deliver orders across all governorates in Egypt. We do our best to make sure your order reaches you safely and as quickly as possible.

Please keep in mind that the delivery times below are estimated. Your order may arrive earlier, and the listed time is simply the expected delivery window to give you a clear idea of when to expect your order.

Delivery Time

Delivery time depends on your location. The delivery times below are estimated working days:

  • Cairo & Giza: 4–6 working days

  • Alexandria: 4–7 working days

  • Delta Governorates: 5–8 working days

  • Canal Governorates: 6–8 working days

  • Upper Egypt: 6–9 working days

  • New Valley, North Sinai & South Sinai: 8–10 working days

Please note: Fridays and official public holidays are not counted as working days.

Shipping Fees

Shipping fees vary depending on your governorate and are shown with your order.

Free shipping is available on orders that meet the minimum order value shown on our website.

We Follow Your Order

We keep track of your order from the moment you place it until it is delivered.

Our delivery partners handle the actual delivery, so delivery times may sometimes be affected by courier delays or circumstances outside our control. We will always do our best to follow up and support you until your order is delivered.

Make Sure Your Delivery Details Are Correct

To help avoid delays, please make sure your order includes:

  • Your correct and complete address

  • A working phone number

  • An additional phone number whenever possible

  • Any delivery notes that may help the courier reach you

  • The name of the person who will receive the order, if someone else will receive it

Delivery Issues

If your order arrives damaged or different from the listed specifications, please contact our support team immediately before using the product.

Reporting the issue right away helps us handle it properly, as using the product before contacting us may be considered product misuse.

Your satisfaction matters to us, and we always want to make sure you receive the best possible service and the right product in the right condition.

For more information, please check our Returns & Exchanges Policy.

Thank you for choosing Ghalii Store.